Sept Art2 
A knowledge base serves as a centralized hub that stores information, data, and knowledge related to a specific topic or entity. Its primary objective is to provide users with fast and convenient access to information, enabling them to resolve issues, find answers, and make informed decisions.

There are tons of reasons to have help documentation on your customer-facing site, but it’s not enough to just have it: If done poorly, your documentation may confuse or frustrate your customers even more.

From top to bottom, a knowledge base should be educational, motivational, and organized. It must answer common questions efficiently to save customers time and confusion. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical.